Customer Key Rights

As a customer of Glodival, here are your key rights under the Package Travel Regulations:

1. Travellers will receive all essential information about the package before concluding the package travel contract.
2. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
4. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract.
5. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
6. Additionally, travellers may cancel before the start of the package, terminate the contract in return for an appropriate and justifiable termination fee.
7. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
8. Travellers are also entitled to a price reduction and/or compensation for damages when the travel services are not performed or are improperly performed
9. The organiser has to provide assistance if the traveller is in difficulty.